Legal

Legal & Compliance Center

The policies that govern the website and platform, published in full and grouped by who they apply to. Agreements that are signed during onboarding are private and are not published on this website.

Website Policies

Posted publicly. Linked from the footer, sign-up, and checkout.

Terms & Conditions of Use

The rules every user accepts at sign-up — accounts, marketplace orders, acceptable use, disputes.

Accepted at sign-up · linked in the footer

Privacy Policy

How MedGrid collects, uses, discloses, and protects personal information (non-PHI).

Linked wherever data is collected

Return & Refund Policy

Why compounded drugs and biologics generally cannot be returned, and how refunds work.

Linked at checkout

Consumer Health Data Privacy Policy

The separate policy Washington's My Health My Data Act requires for consumer health data.

Linked on the homepage footer

Cookie Policy

The cookies and similar technologies MedGrid sets, what each is for, and how to control them.

Linked from the cookie banner

Content Policy

What may be listed, published and advertised on MedGrid — product claims, imagery, and the advertising rules that apply to medical services.

Applies to listings and published content

Notice of Privacy Practices

The HIPAA notice describing how protected health information may be used and disclosed.

Provided to patients (HIPAA)

Platform Features & Patients

Accepted in-app at the point the feature is used.

Informed Consent for Telehealth Services

What a telehealth encounter through MedGrid involves, its benefits and limits, and what you are agreeing to before one takes place.

Accepted before a telehealth encounter

Patient Terms of Use and Telehealth Consent

For patients using telehealth and ordering through the platform.

Accepted before a telehealth visit

Private Agreements

Agreements We Do Not Publish on the Website

The agreements below are private. They are signed during onboarding between the parties to them, they are not published on this website, and we do not post their text or summaries here. Executed copies are provided to the parties, and to anyone in diligence who needs one, on request.

Vendor Marketplace Agreement
Pharmacy Services & Supply Agreement
Management Services Agreement
Medical Director Agreement
Delegation & Standing Orders
Physician Platform Participation and Services Agreement
Business Associate Agreement (BAA)
HIPAA Authorization for Use and Disclosure of PHI
Clinic and Enterprise SaaS Agreement
Independent Sales Representative Agreement
Peer-to-Peer Consultation Terms
Education, CME, and Sponsorship Terms

Need a Copy?

Executed versions of the private agreements are provided during onboarding. If you are mid-diligence and need a specific document ahead of that, ask and we will send it.

Request a Document

MedGrid MSO provides management services to independently owned practices; it does not practise medicine and does not direct clinical decisions. Nothing here is legal advice, and these summaries do not modify the operative text of the documents they describe.